Terms of Service
Legal terms governing access to SparkCo's AI-powered healthcare automation services for Skilled Nursing Facilities, Nursing Homes, and Long-Term Care communities.
Last updated: 2025-12-15
Service Overview
These Terms govern your access to SparkCo's voice and workflow automation agents that provide read‑only decision support and communication workflows for healthcare providers. By using the Services, you agree to be bound by these Terms.
Account & Eligibility Requirements
Acceptable Use Policy
Prohibited Activities
- • Misuse, interfere with, or disrupt Services
- • Reverse engineer or derive source code
- • Submit content violating laws or third-party rights
- • Access via unauthorized methods
Your Responsibilities
- • Comply with security controls and documentation
- • Configure clinical escalation policies appropriately
- • Ensure necessary rights for submitted content
- • Follow acceptable use requirements
Customer Data & Integrations
Data Ownership
Third-Party Systems
AI Output & Clinical Safety
Human Oversight Required
AI outputs (SBAR drafts, risk flags, communication drafts) may be incomplete and require clinical validation. You are responsible for appropriate human oversight and final decisions.
The Services do not provide medical advice and do not replace licensed clinicians' judgment.You must define and maintain your facility's escalation and on‑call policies.
HIPAA & Sensitive Data
Business Associate Agreement
If you require a BAA or will process Protected Health Information (PHI), this must be expressly agreed in writing.
Unless we have an executed BAA with you, you agree not to submit PHI or other regulated data.When a BAA is in place, we process PHI in accordance with the BAA, these Terms, and our Privacy Policy.
Legal Framework
Intellectual Property
We and our licensors own all rights in the Services. Limited rights granted for use only.
Confidentiality
Both parties protect confidential information with reasonable care and limited use.
Indemnification
You indemnify us for claims arising from your use, data, or Terms violations.
Warranties & Liability Limitations
Termination & Payment Terms
Termination Rights
Payment Terms
Governing Law & Dispute Resolution
Changes & Communications
Terms Updates
We may modify Services or Terms. Material changes will be communicated via Services or email. Continued use constitutes acceptance.
Legal Notices
All legal notices and operational communications sent to patrick@sparkco.ai. In-product messaging may also be used.
Legal Contact
For legal notices, Terms questions, or contract inquiries:
patrick@sparkco.ai